Terms & Conditions

PURCHASES

RETURNS

Eastern Bench has a 30 day return policy for supplements and products bought in our center or online store. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Eastern Bench custom herbal tinctures and products like probiotics which are sold refrigerated are non-returnable.

We may replace items if they are damaged upon receipt. If you need to exchange it for the same item, please email shop@yinova.com to process your exchange.

To complete your return, we require a receipt or proof of purchase.

SHIPPING

To return a product you received from our online store, please email us at info@easternbench.com to request your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

REFUNDS

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment. Please contact us at info@easternbench.com if you have questions about your refund.

PACKAGES & MEMBERSHIPS

Please note that all of our treatment packages have an expiration date of one year after purchase.

TERMS OF SERVICE

These terms and conditions (“TAC”) are an agreement between you and CC Natural Medicine, LLC, DBA Eastern Bench, a Utah limited liability company.  These are the rules you agree to follow when using Eastern Bench’s website, https://www.easternbench.com and/or any interactive mobile application that Eastern Bench may develop from time to time (collectively, the “Site”), when you visit the Site or purchase any products from the Site. 

These TAC may change.  Because your use of the Site means that you agree to these TAC, if we revise and update these TAC, your continued use of the Site will mean that you accept these changes.  You agree whether or not to use the Site.  If you do not agree to all of these TAC, do not use the Site. 

Use of the Site is available only to individuals who are at least 18 years old or who have the consent of a parent or other guardian. Therefore, by using the Site, you represent and warrant that you are at least 18 years old or have had a parent or other legal guardian review and accept these TAC.  These TAC are void wherever use of the Site is prohibited by law. These TAC apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

You are responsible for providing and maintaining, at your own risk, option, and expense, appropriate software and hardware capabilities (consistent with any technical, quality, or other requirements described on the Site) to enable use of the Site, including, but not limited to, a computer or mobile device with internet access.  You are solely responsible for any fees, including internet connection or mobile fees that you incur while using the Site.  You also have a duty to provide truthful, accurate, and complete information in any forms or other communication you submit to or though the Site.  Eastern Bench reserves the right to change the access configuration, including any software, hardware, or other requirements of the Site at any time without prior notice. 

The Site and the information and content available through the Site are protected by copyright laws throughout the world.  Subject to these TAC, Yinova grants you a limited, non-transferrable, and revocable license to access and use the Site for your personal use.  Unless otherwise specified by Eastern Bench in a separate license, your right to use the Site is subject to these TAC and all rights are reserved by Eastern Bench.  You will not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights incorporated in or accompanying this Site. 

YOUR RELATIONSHIP WITH EASTERN BENCH

Eastern Bench makes available to individuals certain products through the Site.  The information provided on the Site regarding these products is for purposes of improving your wellness only and is not intended to provide medical advice, diagnosis, or treatment.  Any interaction between you and Eastern Bench is not intended to create, nor does it create, any doctor-patient relationship.  Use of the Site is for information services only.  The Site is not intended to be a substitute for professional medical advice, diagnosis, treatment, or recommendation regarding medication.  Eastern Bench does not warrant the accuracy, completeness, or usefulness or any information you may obtain through the Site.  Any reliance you place on such information is strictly at your own risk.  Eastern Bench disclaims all liability and responsibility arising from any reliance placed on such information by you or anyone who may otherwise receive such information.  Furthermore, you should not interpret any information from the Site as recommending any specific treatment plan, product, or course of action.  Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. 

TERMS OF SALE

To the extent applicable, Eastern Bench has a 30 day return policy for supplements and other products purchased through the Site.  To be eligible for return, your item must be unused, in the same condition that you received it, and in its original packaging.  Some products, such as Eastern Bench’s tinctures and customized granule formulas and probiotics are non-returnable.  To return a product you purchased through the Site, please contact info@easternbench.com.  You will be responsible for paying your own shipping costs for returning your item.  Shipping costs are non-refundable. 

All products offered for sale by Eastern Bench are subject to availability and Eastern Bench reserves the right to impose quantity limits on any order or reject all or any part of an order without prior notice.  In the event of an error, Eastern Bench reserves the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged.  Prices for products available through the Site are subject to change at any time.  You are responsible for any applicable sales, use, duty, customs, or other governmental taxes, levies, or fees due with respect to your purchase of products through the Site.  If any of the products in your order are unavailable, Eastern Bench will only charge you for the products that are included in your shipment. 

Only valid payment methods acceptable to us may be used to complete a purchase via the Site.  You represent and warrant that you are authorized to use your designated payment method.  You authorize Eastern Bench to charge your designated payment method for the total amount of your order (including any applicable taxes and shipping and handling charges).  If your designated payment method is declined, Eastern Bench will attempt to process your order until the transaction is approved.  Eastern Bench and its third-party payment service providers may request, and may receive, updated payment card information from your payment card issuer, such as updated card numbers and expiration date information when your credit card has expired.  If such updated information is provided to Eastern Bench and its third-party payment service providers, you agree that Eastern Bench may update your account information accordingly, and will use such updated information to process payments for your future purchases.  Your payment card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated card information.  If you wish to opt out of your payment card’s updating service, you should contact your card issuer.  Eastern Bench is not responsible for any fees or charges that your bank or payment card issuer may apply.  If your bank or payment card issuer reverses a charge to your payment card, Eastern Bench may bill your account directly and seek payment by another method including a mailed statement. 

In connection with any purchase you make through the Site, you may be asked to supply certain information relevant to the transaction, including, without limitation, your payment card number and expiration date, your billing address, your shipping address, your phone number, and/or your email address.  By submitting such information, you grant Eastern Bench the irrevocable, unencumbered, and perpetual right to provide such information (and any updated information we receive) to third parties (e.g., payment processing companies) for purposes of facilitating your order. 

Eastern Bench reserves the right to remedy issues and concerns that arise regarding the sale of products through the Site on a case by case basis.  Eastern Bench further reserves the right, in its sole discretion, to resolve customer issues and concerns based on the facts and circumstances of each customer. 

USE OF SITE & ACCOUNT SECURITY

Certain parts of the Site are only available to individuals who set up an account on the Site.  When you create an account, you may be asked to provide certain personal information.  You agree that all such information provided to Eastern Bench is governed by these TAC.  

If you chose, or are provided with, a username, password, or any other piece of information as part of the Site’s security procedures, you must treat such information as confidential, and you must not disclose it to any other party or entity.  You acknowledge that your account on the Site is personal to you and you agree not to provide any other person with access to the Services provided through the Site using your username, password, or other security information.  You agree to notify Eastern Bench immediately of any unauthorized access to or use of your username or password.  Eastern Bench has the right to disable any account at any time in its sole discretion, including if Eastern Bench believes that you have violated these TAC. 

Eastern Bench may rely on the authority of anyone accessing your account or using your login credentials and in no event and under no circumstances shall Eastern Bench be held labile to you for any liability or damages arising out of (a) any compromise of the confidentiality of your account or password or (b) any unauthorized access to your account or use of your password. 

Eastern Bench may store, transmit, receive, and/or access your data arising from your use of the Site. 

Eastern Bench may terminate your use of the Site at any time and for any reason without any notice.  You agree that if your use of the Site is terminated pursuant to these TAC, you will not attempt to use the Site under any name, real or assumed.  Except as otherwise provided, or as required by applicable law, Eastern Bench has no obligation, whether before or after the termination of your use of the Site, to return or otherwise provide to you any information to use, or any other information that Eastern Bench has that relates to you. 

You shall not modify, publish, transmit, participate in the sale of, reproduce, create derivative works based on, or otherwise exploit any content produced on the Site without the express prior written permission of Eastern Bench other than the limited reproduction of information on the site for your personal, non-commercial use.  The modification or use of the Site’s content for any other purpose is a violation of Eastern Bench’s copyright and other proprietary rights and may subject you to civil or criminal penalties.  If you violate any of these TAC, your permission to access and use the Site’s content automatically terminates and you must destroy any copies you have made of the Site’s content.  The Site is for personal use only and may not be used in connection with any commercial activities except those authorized by Eastern Bench.

USER CONTENT & COMMUNICATIONS

You are responsible for all content that you post, upload, store, transmit, or otherwise provide through the Site (“User Content”).  Eastern Bench reserves the right to remove or edit your User Content or any other content that it believes to be offensive. 

You automatically grant to Eastern Bench a perpetual, worldwide, royalty-free, irrevocable, and non-exclusive right and license to use, reproduce, modify, display, adapt, and publish your User Content to enable Eastern Bench to operate the Site. 

PROHIBITED USES

You may use the Site only for lawful purposes and in accordance with these TAC.  Additionally, you agree not to use the Site: 

  • In any way that violates any applicable federal, state, local, or international law or regulation; 
  • In any way that infringes or violates any intellectual property rights or any other rights of any other party; 
  • For the purposes of exploiting, harming, or attempting to harm minors in any manner; 
  • To transmit or procure the sending of any advertising or promotional material without Eastern Bench’s prior written consent; 
  • To impersonate or attempt to impersonate Eastern Bench, its employees, or any other person or entity; 
  • To engage in conduct that is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable, or that restricts or inhibits anyone’s use or enjoyment of the Site, or which may otherwise expose Eastern Bench or any other individual to liability; 
  • In any manner that could disable, overburden, damage, or impair the Site or interfere with any individual’s use of the Site; 
  • In an attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site or any computer, server, or database connected with the Site; 
  • To reverse-engineer or otherwise attempt to obtain the source code or underlying ideas or information related to the Site; or 
  • To otherwise attempt to interfere with the proper working of the Site. 

INTELLECTUAL PROPERTY RIGHTS

Content displayed on the Site may be owned by Eastern Bench or provided through arrangement with other parties, including other Users of the Site or third-party providers.  Unauthorized use of content on the Site may violate copyright, trademark, or other intellectual property laws. You have no right in or to content on the Site and you may not use such content except as permitted under these TAC. 

THIRD PARTY PRODUCTS & SERVICES

Eastern Bench is not responsible for examining or evaluating any products, advice, or services offered by any third parties whose icons, products, advice, services, or links appears on or through the Site.  This includes links contained in advertisements, including banner advertisements and sponsored links.  Eastern Bench has no control over the contents of those websites or resources, and accepts no responsibility for them or for any loss or damage that may arise from your use of such websites or resources.  If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.  Eastern Bench makes no representations, warranties, or conditions regarding the offerings of any third party.  You accept that the purchase, payment, warranty, guarantee, delivery, maintenance, and all other matters concerning the merchandise, services, or information ordered or received from a third party is solely between you and the third party.  You further accept that Eastern Bench will not be a party to or be in any way responsible for monitoring any transaction between you and a third party.